The adoption of electronic documents (e-documents) in logistics has emerged as a critical component for enhancing efficiency, reducing operational costs, and contributing to environmental sustainability. However, despite its numerous advantages, the transition from traditional paper-based systems to e-documents has been sluggish, hindered by a range of barriers including legal and regulatory constraints, lack of standardization, and insufficient system interoperability. This study aims to identify and analyze these barriers, propose relevant policy measures to mitigate them, and evaluate the most effective policy for promoting widespread adoption. Four primary policy strategies were proposed to address the challenges of e-documents in logistics. These policies were assessed using multi-criteria analysis, incorporating fuzzy Step-wise Weight Assessment Ratio Analysis (SWARA) and Axial-Distance-Based Aggregated Measurement (ADAM) methods, to rank their effectiveness in overcoming adoption barriers. The results indicate that the policy ensuring full compliance with regulatory and documentation requirements, through a harmonized approach, offers the most significant potential for driving the adoption of e-documents. This policy emphasizes standardization and mandates compliance, fostering a more robust and efficient transition to digital systems. The findings provide a comprehensive understanding of the policy measures that can most effectively support the expansion of e-documents in logistics, thereby contributing to the long-term sustainability and operational excellence of the sector.