Human resource management plays a pivotal role in organizational success, with employee satisfaction being a critical factor in maximizing potential and productivity. This study investigates the relationship between leadership styles, organizational justice, and employee satisfaction within the hotel sector in Zadar County. The findings indicate that distributive justice has the most significant positive impact on employee satisfaction, while an autocratic leadership style is found to have a detrimental effect, contributing to lower motivation and higher stress levels among employees. Conversely, transformational leadership positively influences satisfaction by fostering motivation and encouraging employee participation in decision-making processes. The hotels in Zadar County generally report a high level of employee satisfaction, predominantly driven by a transactional leadership style, which emphasizes goal achievement through clearly defined tasks and performance-based rewards. Furthermore, managers exhibit a notable degree of interpersonal justice, treating employees with respect and empathy. These practices are considered to enhance the overall effectiveness of hotel management. In conclusion, the hotel sector in Zadar County benefits from a relatively high level of management effectiveness, characterized by efficiency and respect for employees. However, to further enhance employee satisfaction, it is recommended that management adopt a more democratic leadership style and focus on improving distributive justice, as these factors have the strongest positive influence on satisfaction. The integration of these strategies is expected to foster a more supportive work environment, thereby improving employee morale and retention.
In an increasingly competitive energy sector, the strategic utilization of human resources is paramount to achieving sustainable competitive advantage. The alignment between human resource management (HRM) and strategic objectives plays a critical role in enhancing organizational performance, particularly in power plant operations. This study aims to prioritize human resource performance indicators within the context of power plants by employing a hybrid multi-criteria decision-making (MCDM) approach. Through a comprehensive literature review, the key evaluation criteria—preparation, implementation, and evaluation—were identified. A mixed-method research design was adopted, integrating the Delphi method for expert consensus with a fuzzy Analytic Hierarchy Process (AHP)-Complex Proportional Assessment (COPRAS) approach for quantitative analysis. The study was conducted as an applied case study, with data collected from 15 senior experts and managers at the Nowshahr Combined Cycle Power Plant. Findings indicate that among the main criteria, the implementation dimension was assigned the highest priority, with a final weight of 0.418. Within this category, the training system emerged as the most influential sub-criterion, receiving a weight of 0.1154. Additionally, continuous performance measurement was identified as the most effective strategy for sustaining workforce efficiency. The proposed methodology provides a systematic framework for decision-makers in the energy sector to enhance human resource performance from a strategic perspective, thereby improving overall operational effectiveness.
The rapid advancement of digital finance has emerged as a crucial driver of sustainable urban development, yet its impact on green total factor productivity (GTFP) remains underexplored. This study investigates the mechanisms through which digital finance influences GTFP and examines its spatial spillover effects within Chinese prefecture-level cities. Utilizing panel data from 278 cities spanning 2011 to 2021, the Digital Financial Inclusion Index and an urban GTFP measurement framework are employed to conduct a dynamic analysis. The findings reveal that digital finance facilitates GTFP growth primarily through three channels: fostering technological innovation, promoting industrial upgrading, and mitigating resource misallocation. Significant regional heterogeneity is observed, with the impact being more pronounced in central and western China compared to the eastern region. Moreover, cities with lower levels of financial development experience a stronger enhancement in GTFP through digital finance than their more financially developed counterparts. A temporal analysis further indicates that the green efficiency effect of digital finance has intensified over time. Employing a Spatial Error Model (SEM), robust evidence of significant spatial spillover effects is identified, demonstrating a clustering pattern in regional green efficiency improvements. These findings underscore the need for tailored policy interventions to optimize the role of digital finance in promoting sustainable urban development. Policy recommendations include enhancing financial accessibility in underdeveloped regions, strengthening technological diffusion, and fostering coordinated regional green development strategies.
A bibliometric analysis of research on electronic banking (EB) services and customer satisfaction has been conducted using 124 publications indexed in the Scopus database from 1999 to 2024. The study employs VOSviewer and Microsoft Excel to identify key trends, scholarly contributions, and thematic clusters within the literature. Findings indicate a significant surge in research output since 2019, with India emerging as the most prolific contributing country. The International Journal of Bank Marketing is identified as the leading publication venue, while Kumar, P. is recognized as the most frequently published author. Institutional contributions are led by the University of Delhi. Co-occurrence and bibliographic coupling analyses reveal five dominant research clusters: customer satisfaction, EB, electronic customer relationship management (e-CRM), customer loyalty, and sales. Furthermore, critical research linkages and evolving thematic patterns are highlighted, underscoring the dynamic nature of this research field. Several research gaps are identified, particularly regarding the integration of emerging financial technologies, regulatory impacts, and cross-cultural variations in EB adoption. The study offers theoretical and practical implications for scholars, financial institutions, and policymakers. Limitations, including database constraints and methodology scope, are acknowledged, providing a foundation for future investigations. The findings contribute to a deeper understanding of the evolving interplay between EB services and customer satisfaction, paving the way for further empirical and conceptual advancements.
Leadership within the healthcare sector plays a pivotal role in shaping institutional performance, employee engagement, and patient satisfaction. Over time, leadership paradigms have evolved from traditional to contemporary models, incorporating diverse styles such as transformational, transactional, authentic, democratic, and charismatic leadership. This study conducts a comprehensive bibliometric analysis of scholarly research on leadership styles in healthcare, employing VOSviewer for visualizing research networks and mapping key relationships. A total of 889 journal articles published between 1957 and 2024 were retrieved from the Scopus database and analyzed. A notable upward trend in publication volume has been observed, particularly post-2008, highlighting the growing academic interest in this domain. Citation analysis has identified the most frequently cited studies, prolific authors, and leading countries contributing to this field, alongside the academic disciplines exerting significant influence. Furthermore, bibliometric maps have been generated to elucidate co-citation relationships, source distributions, and national research productivity, as well as author collaboration networks and text-based thematic clusters. The findings provide a structured overview of scholarly discourse on leadership in healthcare, offering valuable insights into prevailing research trajectories and identifying potential directions for future investigations. By synthesizing the bibliometric landscape, this study aims to enhance the theoretical and empirical understanding of leadership within healthcare services.
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